Help desk
Complaints, problems and feedback from your patients and their families, and the ones your staff record. Each move is told to the person who raised it.
No desk email is set, so new tickets are not mailed to anyone. They still appear here.
Ticket register
| Number | Kind | What | From | Status | Assigned | Raised |
|---|
Ticket
What was said
Who raised it
No email or phone was given, so the person can follow this only in Care or with the ticket number.
Move the ticket
This ticket is closed. Nothing further can be moved.
Assign
No other active staff at this facility to assign to. Add staff in Users & roles (DK-24).
Escalate to CBS
Do not write the patient's or family's name, phone or email here. CBS receives only the fault.
Linked tickets
This ticket has not been passed to CBS.
History
Desk settings
Set by the administratorOnly the administrator sets the ticket prefix and the desk contacts.
Tickets already raised keep their numbers; new tickets use the new prefix.