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Follow-up Systems

Nobody falls through because a diary was not checked.

The review that was agreed, tracked until it happens or until somebody decides it should not.

What it does

In the terms a clinician would use.

  • Turns an agreed follow-up interval into a dated, owned, visible item on a queue.
  • Escalates an overdue review to a named person rather than to a shared inbox.
  • Sends patient reminders in the language the patient chose, across the nine the platform ships.
  • Records the reason a follow-up was closed without being done, which is the entry a subsequent audit actually needs.
What it will not do

It does not contact a patient without a recorded consent for that channel, and it does not treat an unanswered reminder as a completed follow-up.

Where you would use it

The four modules this runs underneath.

CBS Dock The hospital management system

The hospital management system: registration, beds, theatre, billing, the laboratory and imaging, the store, the roster, doctor onboarding, staff letters and the audit trail — everything that belongs to the establishment rather than to one clinician or one patient.

Features
CBS Medico The doctor's daily tool

The doctor's own tool for the day's events, for communication with the hospital, the care team and the patient, and for AI-assisted consultation — the queue, the consultation, the prescription, investigations and their results, the ward round, the discharge narrative and the earnings statement, carried across every establishment they practise at.

Features
CBS Care The patient, the family, the device

The patient's own door: appointments, medicines, the reports and bills the hospital has released to them, the people looking after them, and the check-in, fall and SOS from the device at home.

Features
CBS Counter The dispensary and its registers

The dispensary — medicines, surgicals and other consumables: the sale, dispensing against a prescription, stock in and out, expiry, the credit book, the day book and the statutory registers a drug inspector asks for.

Features
CBS Attendant The bedside device, patent pending

The bedside device for a patient at home or on a ward. When it raises an alarm (SOS, a fall, the call bell, a missed medicine and more), it rings loud on the phone or computer of each person who follows it.

Features
CBS Lab The laboratory, order to report

The laboratory, from the order to the signed report: the test menu and orders, bedside and home collection, a second person's verification of every value, daily quality control, reagent lots with their expiry, samples sent to an outside laboratory, and results reaching the doctor in Medico and the patient in Care.

Features

See Follow-up Systems against your own case.

Bring an anonymised case you already know the answer to. It is the only demonstration that tells you anything.